Shipping policy

Effective Date: November 2025

At Flick & Puff, we aim to provide a smooth and transparent delivery experience for all orders within the European Union. This Shipping Policy explains how we handle fulfillment, shipping times, and tracking for your purchases.

1. Fulfillment & Production

Once your order is confirmed, it is automatically sent to our production partners. Each product is made individually, with care and attention.

Typical fulfillment time: 2–5 business days to create your product and prepare it for shipping.

Fulfillment times may vary depending on product availability and production volumes.

2. Shipping & Delivery

Orders are shipped to the address provided at checkout. Please ensure your shipping details are complete and accurate, as we cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Shipping options within the European Union:

Shipping Method Delivery Time
Flat Rate (Standard) 5–20 business days after fulfillment
Standard with CO₂ Offsetting 5–20 business days after fulfillment
Express Shipping 1–3 business days after fulfillment

Please note: Delivery times are estimates provided for your convenience. Actual delivery may vary due to:

  • Production volume;
  • Destination country;
  • Carrier delays or other third-party handling;
  • External factors beyond our control (e.g., weather, strikes, force majeure).

3. Shipping Costs

Shipping costs depend on the quantity and type of products in your order and the selected shipping method. The total shipping cost is calculated and displayed at checkout before completing your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Click the tracking number to view the latest delivery updates through our carrier's tracking system.

5. Shipping Area

We currently ship to all countries within the European Union only. Unfortunately, we do not deliver to destinations outside the European Union at this time.

6. Responsibility & Risk

Flick & Puff remains responsible for your order until it is delivered to the address you provided. Ownership and risk of loss transfer to you upon delivery. While delays or issues caused by carriers, production partners, or other third parties may occur, we do our best to ensure your order reaches you safely.

We strive to provide high-quality products and a smooth shopping experience. However, Flick & Puff cannot be held responsible for shipping delays caused by factors beyond our control, including but not limited to courier or logistics issues, force majeure events or unforeseen circumstances.

7. Lost, Damaged, or Delayed Packages

If your order is lost, significantly delayed, or arrives damaged, please contact us at team@flickandpuff.com as soon as possible.

For damaged, defective, or incorrect items: We recommend contacting us within 7 days of delivery and providing a brief description of the issue, ideally with photographs, to help us handle your request quickly.

For lost or undelivered orders: Please reach out promptly after the expected delivery date.

This suggested timeframe does not affect your statutory rights under European Union law, which allow you to claim faulty, damaged, or non-conforming goods, or seek remedies for non-delivery, within 2 years from the date your order was expected to be delivered.

We will assist you in resolving the issue in accordance with our Refund & Returns Policy, helping arrange a replacement, repair, or refund as appropriate.

8. Updates to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping providers, regions served, or applicable regulations.

Any updates will be posted on this page with the revised effective date.

Thank you for choosing Flick & Puff!
We hope you enjoy your products and shopping experience. For any questions regarding your order or shipping, please contact us at team@flickandpuff.com.


Last updated: November 2025